Open source call center software provides several advantages over proprietary software solutions. One of the most significant benefits is freedom from vendor lock-in and end of life concerns.

Vendor lock-in is when a company becomes reliant on a single vendor for its software solutions and cannot easily switch to another vendor without incurring significant costs and downtime. This can limit a company's ability to innovate and respond to changing business needs. With open source call center software such as ViciDial or Snct-Dialer, this is not a concern. The source code is freely available and can be modified or integrated with other solutions as needed, giving companies complete control over their technology.

Another advantage of open source call center software is the absence of end of life / EOL concerns. Proprietary software solutions are often subject to end of life / EOL, which means the vendor will no longer provide support or updates for the software. This can leave companies with outdated and unsupported systems, leading to increased risk and reduced efficiency. With open source software, the community of users and developers continue to maintain and improve the software, ensuring that it remains up to date and secure.