ViciDial is a popular open source call center software that consists of several components and servers that work together to provide a complete call center solution.
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Database Server: ViciDial stores all of its data in a database, which is typically hosted on a separate server. MySQL is the most commonly used database server with ViciDial, although other database servers such as PostgreSQL can also be used.
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Web Server: The web server is responsible for serving the ViciDial web interface to agents and administrators. Apache is the most commonly used web server with ViciDial, although other web servers such as Nginx can also be used.
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Dialer Server: The dialer server is responsible for dialing out to leads and connecting calls to agents. The dialer server also manages call routing, call queues, and call prioritization. The ViciDial dialer server is built using the Asterisk PBX software.
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IVR System: The IVR (Interactive Voice Response) System is responsible for handling inbound calls and providing automated responses to callers. The IVR System can be used to provide callers with menu options, gather information, and route calls to the appropriate agent or department. The ViciDial IVR System is also built using the Asterisk PBX software.
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Reporting Server: The reporting server provides real-time and historical call data to help managers and administrators make informed decisions. ViciDial uses the ViciReports reporting software to provide call data and analysis.
These are the main components and servers used by ViciDial, a popular open source call center software. By leveraging these components and servers, ViciDial provides a complete and flexible solution for call centers of all sizes.
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